Road Safety
Rail Safety
Occupational Safety
Use Cases
Frequently asked questions about TOUGH (FAQ)
Do you have questions about our digital training courses, software usage, or technical requirements? No problem! Here you’ll find answers to the most frequently asked questions about TOUGH.
Here you will find answers to the most common questions about TOUGH and our trainings overall.
TOUGH goes beyond e-learning and simple point-and-click visuals. Our simulations require attention, decision making and play out the consequences of safety hazards in real time. Serious gaming means, your employees emerge in a virtual training which increases not only the training effectiveness but also delivers measurable results.
As a HOCHTIEF-Company we bring industry expertise to he table.
Yes, many of our training courses are designed to replace traditional mandatory trainings and come with audit-ready certifications. We also offer additional safety training content to raise awareness even further.
TOUGH makes safety training more effective and practical for everyday use: realistic, engaging, and accessible anywhere via browser. You will raise awareness, trainings become more time-efficient, and you boost your employees’ engagement.
We level up your safety culture resulting in better trained employees and reduced accident risks.
TOUGH offers modular packages with different functionalities, tailored to your company’s needs. Additionally, our team can demonstrate in a short digital meeting which training courses fit your requirements, roles, and languages – including sample scenarios and integration into your existing processes.
Yes. Depending on the number of employees you want to train with TOUGH, we offer tailored solutions for your company. You can also train with TOUGH without having e-mail-adresses for your employees. There is no complex IT-Setup required.
Our trainings can be used across borders in over 45 languages, including text-to-speech. TOUGH runs as a browser application, so no downloads or integrations are needed in international teams.
Immediately. After purchasing in the online store, employees can start directly in the browser – no installation required. Custom company-specific scenarios usually take 1-3 months to develop.
After a brief requirements meeting, TOUGH develops the content iteratively and coordinates it through reviews (online or on-site) until approval. The goal: fast implementation and customized learning objectives.
If you need specific trainings, we tailor existing trainings to your needs or develop something new from scratch. This option is included in our enterprise package. Here you can reach out to our sales team to get more information. We would love to help!
There is no limit to the number of employees you want to train. Each license is connected to one account per employee, and you can upgrade the number any time you want. If you need help to set up larger groups, our team is here to help.
Admins can assign access to workers and employees. You can simply add new users via mail or with Company ID. Employees receive a link to activate or you can set up the platform over designated devices to give workers access to your trainings.
Our Trainings usually take between 15 to 30 minutes, depending on the subject and regulations covered. Each course is divided into up to 5 learning units. Completed learning units are saved so that your employees do not have to start all over again until they have completed the whole training.
Yes, the control system is deliberately simple and explained in a clear, targeted way before starting. User feedback is continuously incorporated into usability improvements, making it suitable even for users who are less experienced with gaming.
Simply send an e-mail to tough-support@tough.com. Every message will be read; a reply will be sent within 48 hours.
We base our trainigs on actual work environments. Developed with safety experts from different companies, our scenarios are balanced between realism and learning outputs.
Yes. With our expertise and the support of HOCHTIEF experts, we add as much detail as needed to ensure the learning outcomes you aim for
No. Evaluations are aggregated, and individual personal data is not shared.
TOUGH keeps content up to date and regularly adapts training courses to new requirements. Updates happen automatically and are included at no extra cost during the access period.
Yes. Upon successful completion, participants automatically receive a certificate which is also deployed in the admin dashboard. Those certificates are audit-ready and can be used as documentation.
If you are interested in working with TOUGH, you will find some useful information here about licensing, purchasing trainings and much more.
Of course! You find a playable demo on our website.
If you want to check out our trainings and have a test on our platform, please contact our sales team. We are happy to help and to let you try out our trainings.
Our pricing is simple. We only charge for employees you actually want to train. Prices go from 99 to 159 € per access.
Each user has access to all trainings for 6 months.
Yes, access can be flexibly assigned or revoked as long as it has not been used. Once a course has started, the access is considered consumed and cannot be transferred.
Each access is valid for 6 months. Each access is purchased once. No strings attached. Our licenses do not automatically renew.
No minimum purchase is required. Simply start with a single access.
Yes, graduated prices from certain volumes and project conditions for Enterprise are possible.
The costs per access are transparently tiered (see pricing overview). Custom developments are priced based on scope and effort. We recommend a brief consultation for a tailored offer.
Includes access to the training, updates within the validity period, support, and reporting based on your package. Optional custom developments are available.
Our platform is self-explanatory. But if you have any questions, you can use our support feature to get help anytime. We also offer admin briefings to get a headstart.
We currently accept payment by invoice or SEPA direct debit.
Yes, the purchase creates a B2B service contract in accordance with the GTC/EULA and product description. Access is limited in time (6 months).
You don’t have to. Every access is active for 6 months. No cancellation is required. If you want to have longer contracts with us, please reach out to our sales team to get a custom offer for our enterprise solution.
The rights and scope of use are agreed bilaterally. Usual: internal usage rights for the customer; reuse by TOUGH only after express approval.
No – we keep your trainings up to date with no additional costs.
In this section you will find information on technical requirements.
No special hardware is required for the web version; up-to-date Windows or Mac computers and standard tablets with keyboard and mouse are sufficient.
No. VR is additional. The web version runs entirely in the browser.
Yes, TOUGH recommends suitable devices/setups on request and answers practical questions.
No. TOUGH does not sell any hardware, but is happy to assist you with the selection.
One device and one access are required per person being trained at the same time. Several employees can take turns on the same device, each using their own access.
Yes, a personal access can be used on multiple devices (e.g., laptop and tablet), but not simultaneously.
No. The web version starts in the browser – without installation.
The following minimum requirements apply for using our software:
Processor: 12th Gen Intel® Core™ i5-1245U, 1600 MHz, 10 cores, 12 logical processors
Memory: 16 GB RAM
In this section you find further information about our platform and its features.
On all common operating systems via browser or web app.
Yes, access is not location-specific and can be assigned flexibly – ideal for distributed teams.
Our Trainings are available in 45 and more languages. We constantly expand our quantity and quality of text-to-speech.
No. „Self-development“ is not provided. Individual adaptations are possible in the Enterprise model.
We constantly check our software and content for quality. We have designated experts who make sure that our trainings are up to date and aligned with current regulations.
Learning and usage data is processed securely and reported in aggregated/anonymized form. TOUGH does not use individual personal data for other purposes.
Yes, TOUGH is browser-based; a stable internet connection is required.
We offer support directly over our platform. We also assist by email and phone.
Right now, this is not possible. But we love to help you with your request. If you need something specifically tailored for you, contact our sales team.
Yes, this is possible. For even better immersion and therefore results, we can do customizations for logos, colors, PPA, documents and much more. This service is limited to our enterprise customers.
Yes. Our trainings can simulate every weather condition: sun, rain, snow, during the day and at night.
Get in touch with us to explore your training solution.
